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Privacy policy

What we collect when you visit or get in touch, why, who sees it, and how to ask us about it.

This website is run by EDS & DAUS Pty Ltd, the Australian company behind Environmental Data Services (EDS), from our head office in Meadowbrook, Queensland. It covers www.e-d-s.com.au. We’ve written it in plain words rather than legal ones, because we’d rather you actually read it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

1. The short version

  • The site sets no cookies and runs no advertising or social media trackers.
  • Nothing you type into a form is kept on the website. It’s emailed to us.
  • We count visits with a code that changes every day, not with your IP address, which we never store.
  • We don’t sell your information or pass it to anyone for their marketing.
  • You can browse without telling us who you are, and you can ring us instead of using a form.
  • You can ask us what we hold about you, and ask us to fix it or delete it.

The rest of this page explains each of those in more detail.

2. When you get in touch

The enquiry form asks for your name, your email address and what you’d like to talk about. Your organisation and phone number are optional, and you can tell us whether you’d rather an email or a call back. If you’ve built a quote list, the products and quantities on it go with your enquiry. The "Register for updates" box in the footer asks only for your email address.

When you press send, the page passes your message to Web3Forms, a form delivery service, which emails it to us at eds@e-d-s.com.au. Nothing you type is saved on this website. Web3Forms says it doesn’t store submissions either: it forwards each one to us and clears its server logs every two months. Its servers are in the United States.

We use what you send us to reply, to quote or arrange the work you asked about, or to send you the updates you signed up for. We won’t add you to a mailing list you didn’t ask for.

If you register for updates, we’ll email you now and then about EDS projects, equipment and servicing. Tell us at any time if you’d rather not get them and we’ll take you off the list.

3. When you browse

Like most organisations, we like to know which pages people read and what they find useful. We do that with our own small analytics system, not Google Analytics or anything like it. On each page you view, it records:

  • The page and its title, the page or site you came from (a search engine, say, or a link in an email) and any campaign tags in the link you followed.
  • How long the page was on your screen and how far down you scrolled.
  • Your device type (phone, tablet or desktop), browser and operating system, read from the description your browser sends with every request.
  • Your time zone, which tells us which Australian state, or which country, you’re in.
  • What you click: links, buttons, menus and tabs, named by the words on them and where on the page they were. That includes which documents you download and which products you look at.
  • What you type into site search and the instrument finder.
  • The options you pick in a form, such as the topic of an enquiry or how you’d like us to reply, and whether the form sent. Never what you type into a form.

Counting visitors without storing your IP address. When your browser reports a page view, our server takes your IP address and the description of your browser and turns them into a short code, using a secret that changes every day. That code is what we store. It lets us tell one visitor from another on the same day, so we can count visits and see which pages belong to one visit. Yesterday’s secret is deleted each day, so nobody can follow you from one day to the next, and nobody can work backwards from the code to your address. Your IP address itself is never saved: the server holds it in memory for a few seconds while it does this, and for up to a minute in a simple count that stops any one address from flooding it.

Which organisation, and roughly where. Before your address is dropped, the server uses it for two quick lookups. It asks the public internet registry for your region (APNIC, based in Brisbane, for most Australian networks) who holds your network. That tells us, for example, that someone from a particular council or water utility visited. It won’t name a person. If the network belongs to an internet provider, it tells us only the provider, and the server then checks whether your address has a public network name that points to a business instead. It also looks up your approximate city in a database of address ranges from DB-IP that we keep on our own server, so nothing is sent to DB-IP. The city can be well out, especially on mobile networks. After that, the address is dropped.

Visits from bots and crawlers are filtered out, and nothing is recorded when a browser is being driven by automated testing tools.

4. Cookies, and what your browser remembers

This website sets no cookies. There’s no cookie banner because there’s nothing to ask you about.

A few features keep small notes in your own browser’s storage so they’re there when you come back. These never leave your device, and we can’t see them:

  • Your quote list: the products and quantities you’ve added, until you clear it.
  • The instruments you’re comparing, for the length of your visit.
  • Whether you prefer the instrument finder as a grid or a table.
  • Your last few site searches, so they’re easy to repeat.

You can clear all of these at any time by clearing your browser’s site data for e-d-s.com.au.

The one cookie anywhere in our setup keeps our own staff signed in to the analytics dashboard. It’s set on that dashboard, which only we use, never on this website.

5. Who else sees your information

A handful of services help us run the site. Here’s who they are and what they see:

  • Web3Forms carries your enquiry or sign-up from the page to our inbox. It says it doesn’t store submissions and clears its server logs every two months. Its servers are in the United States.
  • GitHub Pages hosts the pages themselves. Like any web host, its servers see your IP address and browser when they send you a page, and GitHub’s privacy statement covers what it does with those logs.
  • Render hosts our analytics server, in Singapore, and Cloudflare carries traffic to it and tells our server which country a connection is from. Both see your IP address in passing, as every network carrier does. Our own server decides what’s kept, and it keeps the daily code described above, not the address.
  • The regional internet registries (APNIC and its counterparts) answer our question about who holds your network. They’re public, not-for-profit bodies, and the question is the same one any "whois" lookup asks.
  • DB-IP supplies the city database. We download it to our server about once a month, so no information about you goes to DB-IP.
  • The head office card on our contact page links to Google Maps. Nothing is loaded from Google unless you follow that link. The site’s fonts and icons are served from the site itself, so nothing is fetched from Google or any other font service.

Some of this information does leave Australia: form submissions pass through servers in the United States on their way to us, the pages are served from GitHub’s network, and the visit statistics live in Singapore. We don’t sell your information, and we don’t share it with anyone for their marketing. We’d hand it over otherwise only if the law required us to.

6. How long we keep it

Enquiries and sign-ups stay in our email and business records for as long as we need them to deal with your enquiry and keep a record of our dealings with you. Ask us and we’ll delete them, unless we have to keep them for legal or accounting reasons.

Visit statistics stay on our analytics server so we can compare one period with another. We don’t delete them on a schedule. They can’t be tied to you after the day they’re recorded, because the daily secret that made the code is gone.

7. Keeping it safe

Everything between your browser and this site, and between your browser and our analytics server, travels over HTTPS, so it’s encrypted on the way. The dashboard that shows the visit statistics is password protected and only EDS staff can see it. Email isn’t a perfectly private medium, so if you need to send us something sensitive, ring us and we’ll arrange another way.

8. Your choices and your rights

  • You can browse the whole site without telling us who you are. Nothing here needs an account or a sign-in.
  • You don’t have to use the forms. You can ring us on 1300 721 683 instead, Monday to Friday, 7:30am to 4:30pm.
  • You can stop updates at any time by emailing us.
  • You can ask us what personal information we hold about you, and ask us to correct it or delete it. Email eds@e-d-s.com.au and we’ll get back to you within 30 days. The visit statistics can’t be matched to a person, so there’s nothing in them we could look up or remove for you.
  • If you think we’ve handled your information badly, tell us first and we’ll look into it and reply. If you’re not happy with our answer, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

9. Other sites and systems

This policy covers www.e-d-s.com.au only. EDS FlowSense, our customer data platform at edsflowsense.au, and DetectData, Detectronic’s portal for remote access to its instruments, are separate systems with their own sign-ins and aren’t covered here. If you’d like to know how FlowSense handles your data, ask us. The site also links to manufacturers' and other organisations' websites, and each has its own privacy policy.

10. Changes to this policy

When the site changes in a way that matters to your privacy, we’ll update this page and the date below. This version is dated 23 October 2026.

11. How to contact us

Environmental Data Services (EDS & DAUS Pty Ltd), 13/20-22 Ellerslie Road, Meadowbrook QLD 4131, Australia. Email eds@e-d-s.com.au or ring 1300 721 683, Monday to Friday, 7:30am to 4:30pm.